There's a really good word that I've found with clients or potential clients that helps draw the lines of the relationship clearly without seeming rude or lazy — Scope.
A lot clients will try to get you to do everything possible for them.
You can head a lot of this off by having a clear and concise contract on the services you are providing.
Then, when they ask you to, say, go through hours of video to cut out the best pieces for content on their site (I recently got asked this), you can say, “I'm sorry, but this is outside the scope of our relationship. I don't offer video editing as a service.”
If they balk, you can politely point them to the contract.
Note: I put on the contract that they are responsible for “All content and copy for [domain].com — written, video, audio, blog posts, etc”
“Hosting for [tbd].com” — You definitely don't want to be their hosting company!
Latest posts by David Hood
- Operation SEO Agency Empire v2 Reopening Registration! - June 2020 - June 19, 2020
- Why I Don't Offer Web Design and PPC to my SEO Clients - June 2020 - November 11, 2019
- Guaranteed SEO Services — Is this Real? - June 2020 - October 17, 2019